Grievance Redressal
Saarth Holidays values customer feedback and aims to resolve complaints and concerns fairly, transparently and within a reasonable timeframe.
How to Raise a Grievance
If you are dissatisfied with any aspect of our service, you can contact our customer support team with details of your concern.
Please provide the following information where applicable:
• Full name
• Booking or enquiry reference number
• Contact details
• Travel date
• Details of the service involved
• Description of the concern or complaint
• Relevant documents or supporting information
This information helps us understand the issue and investigate it efficiently.
Types of Complaints
You may contact us regarding concerns related to:
• Holiday package services
• Hotel or accommodation arrangements
• Transportation and transfers
• Booking or payment-related issues
• Changes or cancellations
• Communication or customer service
• Other travel services arranged through Saarth Holidays
Grievance Review
Once a grievance is received, our team will review the information provided and, where necessary, coordinate with the relevant hotel, airline, transport provider or other service partner.
We may request additional information or documents if required to investigate the matter.
Resolution
We aim to respond to grievances within a reasonable timeframe. The resolution may depend on the nature of the complaint and the response or decision of the relevant travel service provider.
Where a refund, correction, amendment or other action is applicable, it will be handled according to the relevant booking terms and supplier policies.
Escalation
If you are not satisfied with the initial response, you may request that the matter be reviewed further by the appropriate customer service representative or management team.
Please include your previous communication and reference details when requesting an escalation.
Important Information
Some matters may be subject to the terms and conditions of third-party service providers, including airlines, hotels, transportation companies and activity operators.
Where a complaint relates to a third-party service, Saarth Holidays will assist in communicating with the relevant provider where reasonably possible, but the final resolution may depend on the provider's applicable policies.
Good Faith Complaints
Customers are requested to provide accurate and complete information when submitting a grievance. Complaints containing false, misleading or abusive information may not be processed in the normal manner.
Contact Us
For grievance-related assistance, please contact Saarth Holidays using the contact details provided on our website.
When contacting us, please mention your booking or enquiry reference number wherever available so that we can locate the relevant information quickly.